Privacy Policy

Last Updated: October 28, 2025

At Icebox Software ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iceboxsoftware.org and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase our software products
• Contact customer support
• Subscribe to our newsletter or updates
• Create an account on our website

This information may include:

• Name and email address
• Billing and payment information
• Company name and business information
• Support ticket messages and attachments

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits

2. Google AdSense and Cookies

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies and similar technologies to:

• Show ads based on your interests
• Measure ad effectiveness
• Prevent the same ads from continuously showing

Google uses cookies to serve ads based on your prior visits to our website or other websites. You may opt out of personalized advertising by visiting Google's Ads Settings.

Third-party vendors, including Google, use cookies to serve ads based on your previous visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and/or other sites on the Internet.

3. How We Use Your Information

We use the information we collect to:

• Process your purchases and deliver software licenses
• Provide customer support and respond to inquiries
• Send administrative information and updates
• Improve our website and user experience
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Stripe: Payment processing
• Google: Analytics and advertising
• Email service providers: Sending notifications and updates

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Restricted access to personal information

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Data portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at: iceboxsoftware2025@gmail.com

7. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

We process your data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

12. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Icebox Software LLC
Sherman, Texas, United States
Email: iceboxsoftware2025@gmail.com
Website: iceboxsoftware.org
Support Portal: support-portal.php